Urban Cowboy Lodge ain’t your average Catskills roadside inn. We have 28 luxurious, uniquely designed rooms in five buildings featuring signatures suites with clawfoot bathtubs for two and pot belly stoves. All our suites come complete with private decks, Wright mattresses, and floor-to-ceiling hand-printed wallpaper. The Main Lodge is four floors including our breathtaking 6-bedroom penthouse suite. In The Dining Room, Chef Tara Novell serves locally inspired dishes from her open indoor/outdoor kitchen. And our staff puts together a full list of fun and challenging programs for all times of day and year – you can hike, you can dance by the fire, you can sleep all day, or you can do all three.
What time is check-in and check-out?
Check-in is between 3 and 9pm. Check-out is 11am.
Office hours are 7am-9pm. If you’re arriving after 9, or checking out after 11, just let us know so we can plan for you.
What is your reservation policy?
You must be 21 or older and have a credit card to make a reservation. You will be asked to provide matching photo ID and credit card at check in. Only the reservation holder will be permitted to check in at the time of arrival. If you’d like to make arrangements for additional names to be added to the reservation, just let us know and we’ll make it happen. It’s a theme around here.
How is my room guaranteed?
We take a credit card at the time of booking to hold your reservation and process one-night room and tax (if you’re not booking with an advance purchase rate). When you check in, we’ll ask you for a credit card and an ID that matches.
How can someone else pay for my stay?
If someone else is paying for your stay, they will need to fill out a credit card authorization form. Email us at email@example.com for a copy.
How do I verify my rate and reservation?
When you reserve a room, we’ll send an email to say we love you and provide all your details– confirmation number, room rate, number of guests, duration of stay, and more. We can also confirm this information over the phone.
How do I cancel or change my reservation?
If you need to cancel your reservation (if you must!), email us at firstname.lastname@example.org or call 845 254 5026.
Can I bring my pet?
Yes. We have pet friendly rooms. There’s a $75 pet fee per stay. Rooms that are pet friendly are listed on our booking page.
Are there smoking rooms and areas?
Smoking is prohibited in rooms and on decks! But smoking is allowed in some outdoor areas. There is a $250 fee for smoking where it is not permitted.
Where is the hotel located?
The Lodge is situated on 68-acres abutting the Big Indian Wilderness Forest Preserve, the longest stretch of uninterrupted virgin forest in the Catskills.
Where do I park?
When you arrive, park at the Main Lodge. We’ll give you a dedicated parking spot at check-in.
Can I receive packages?
Yep. You can have packages sent before or during your stay. Please send to [Your Name, Care of Urban Cowboy Lodge, 37 Alpine Rd., Big Indian, NY 12410}. If the package arrives before you do, we’ll hold it (we can only hold packages for ten days).
Do you have a restaurant?
Yep. We have great food and drinks. You’ll be full and happy. Our restaurant is called– wait for it… The Dining Room where our amazing chef serves up tasty, locally inspired dishes. Here are the hours of the restaurant.
Thursday | Bar Menu (Noon-11pm) | Dinner (5-9pm)
Friday | Breakfast (7am-noon) | Bar Menu (noon-11pm) | Dinner (5-10pm)
Saturday | Brunch (8am-2pm) | Bar Menu (noon-11pm) | Dinner (5-10pm)
Sunday | Brunch (8am-2pm) | Bar Menu (noon-11pm) | Dinner (5-9pm)
Monday | Breakfast (7-noon)
*No outside food or beverage in public spaces.
Do you have mini-bars?
Yep. Most of our rooms have great mini bars stocked with all the stuff you want or forgot to bring. Go nuts.
Can I rent venues?
From the Lawn to the Den to the Living Room to the Garden, we have beautiful spaces to rent for private events. Email email@example.com for details on spaces and event packages.
Can I take professional photos?
Yes. No. Maybe. To protect the experience of all our guests, we’re only able to accommodate certain shoots at certain times. Fill out our photo shoot form and we’ll get back to you. Email us at firstname.lastname@example.org for a copy.
How do I get there?
You will lose cell service roughly 30 minutes before you reach the Lodge. If your phone has downloaded the map, GPS will continue to work. If not, follow the directions below, old world style.
Driving from New York City – Take 287W to I-87N. Stay on I-87N to exit 19 towards NY-28/Kingston/Rhinecliff Br. Take NY-28 for 31 miles towards Pine Hill. Turn left on Oliverea Rd for just under 4 miles. You’ll see a cool sign for “Urban Cowboy Lodge”. Turn right before the sign onto Burnham Hollow Rd. You’ll see another cool sign for the Lodge immediately. Turn left after the sign onto Alpine Rd. That’s our driveway.
By Bus – Take the Adirondack Trailways Bus to Big Indian or Phoenicia. Transportation will need to be arranged from the bus stop to the Lodge. Buses leave from Port Authority Terminal, 8th Avenue & 41st Street in New York City.
Train- Take Amtrak to the Rhinecliff station. Transportation will need to be arranged from the train station to the Lodge. Check Amtrak for train arrival and departure times, fares and route information.
What should I bring?
It depends on what you want to do. Safe bet is to bring appropriate footwear for snow or rain and some gear you don’t mind getting dirty if you plan on stomping around outside (we recommend it). If you want to make cell phone calls from the property, activate WiFi calling on your phone prior to arrival.