Mask or no mask, it’s up to you. This thing has been around long enough, you know what to do.
Deposits for reservations are 100% refundable up to one week before check in and non-refundable if cancelled within one week of your reservation.
Reservations canceled within 7 days of the arrival date, forfeit the deposit.
Any reservation canceled within 48 hours of the arrival date will be charged the full reservation cost.
COVID related cancelations are dealt with on a case by case basis to ensure the safety of our guests and our staff.
Urban Cowboy Lodge ain’t your average Catskills roadside inn. We have 28 uniquely designed rooms in five buildings featuring a few signature suites with clawfoot bathtubs for two and pot belly stoves. All our suites come complete with private decks, Wright mattresses, and floor-to-ceiling hand-printed wallpaper. The Main Lodge is four floors including our breathtaking 6-bedroom penthouse suite.
I booked my stay, what should I do in the area?
What time is check-in and check-out?
Check-in is between 3 and 9pm. Check-out is 11am.
Office hours are 8am-9pm. If you’re arriving after 9, just let us know so we can plan for you.
What is your reservation policy?
You must be 21 or older and have a credit card to make a reservation. You will be asked to provide matching photo ID and credit card at check in. Only the reservation holder will be permitted to check in at the time of arrival. If you’d like to make arrangements for additional names to be added to the reservation, just let us know and we’ll make it happen. It’s a theme around here.
How is my room guaranteed?
We take a credit card at the time of booking to hold your reservation and process 50% of the reservation charge (if you’re not booking with an advance purchase rate). When you check in, we’ll ask you for a credit card and an ID that matches, and you will be charged the remainder of the balance..
How can someone else pay for my stay?
If someone else is paying for your stay, they will need to fill out a credit card authorization form. Email us at firstname.lastname@example.org for a copy.
How do I verify my rate and reservation?
When you reserve a room, we’ll send an email to say we love you and provide you with all of your details– confirmation number, room rate, number of guests, duration of stay, and more. We can also confirm this information over the phone.
How do I cancel or change my reservation?
If you need to cancel your reservation (if you must!), email us at email@example.com, all cancellations must be submitted by email.
Can I bring my pet?
Yes, but by request only. Please email us prior to booking so that we have a heads up, there is a daily pet fee of $50/day per pet. The only rooms where we are unable to welcome four-legged friends are the Walden Forest Bathing Suites with Den.
Can I bring my baby?
That depends. Our Walden and Alpine Buildings are strictly 18+, so our family friendly spaces are limited to The Cabin, The Chalet, and The Lodge.
Are there smoking rooms and areas?
Smoking (of all kinds) is prohibited in rooms and on decks! But smoking is allowed in some outdoor areas. There is a $250 fee for smoking where it is not permitted.
Where is the hotel located?
37 Alpine Road, Big Indian, NY, 12410.
The Lodge is situated on 68-acres abutting the Big Indian Wilderness Forest Preserve, the longest stretch of uninterrupted virgin forest in the Catskills.
Where do I park?
When you arrive, park in one of the lots outside the Main Lodge. Come check in and we’ll direct you from there.
When is Breakfast and is it included?
All of our meals are A La Carte. Breakfast is from 8:30 am – 11 am and most items are between $5-$10
Do you have a Spa?
While we do not have a spa on site, we are able to offer limited massages and recommendations for spas nearby.
Is there a Swimming Pool?
Not a pool per se… but we do have a river which doubles as a beautiful swimming hole.
What is the difference between Walden and Alpine?
Walden & Alpine have 10 rooms, each with their unique flare, but the main difference is in the tubs. Every Alpine room has an indoor clawfoot tub and a gas fireplace. Walden varies a little more from room to room. Some bigger than others and some have our Japanese cedar soaking tubs.
How do I book The Lodge Bedrooms?
shoot us an email, we can talk more about your needs and our availability. firstname.lastname@example.org
Can I receive packages?
Yep. You can have packages sent before or during your stay. Please send to [Your Name, Care of Urban Cowboy Lodge, 37 Alpine Rd., Big Indian, NY 12410}. If the package arrives before you do, we’ll hold it (we can only hold packages for ten days). Please let us know that you are expecting something so that we can ensure it gets to you when you arrive.
Can I rent venues?
From the Lawn to the Den to the Living Room, we have beautiful spaces to rent for private events. Email email@example.com for details on spaces and event packages.
Can I take professional photos?
Yes. No. Maybe. To protect the experience of all our guests, we’re only able to accommodate certain shoots at certain times. Fill out our photo shoot form and we’ll get back to you. Email us at firstname.lastname@example.org for a copy.
How do I get there?
You will lose cell service roughly 30 minutes before you reach the Lodge. If your phone has downloaded the map, GPS will continue to work. If not, follow the directions below, old world style.
Driving from New York City – Take 287W to I-87N. Stay on I-87N to exit 19 towards NY-28/Kingston/Rhinecliff Br. Take NY-28 west for 31 miles towards Pine Hill. Turn left on Oliverea Rd and go just under 4 miles. You’ll see a cool sign for “Urban Cowboy Lodge”. Turn right before the sign onto Burnham Hollow Rd. You’ll see another cool sign for the Lodge immediately. Turn left after the sign onto Alpine Rd. That’s our driveway.
We STRONGLY suggest that guests arrive by car. Part of our charm is our remote location, but with that comes the reality that there are not car services or taxis consistently servicing the area. It’s not an ‘Uber-able’ situation. If you do not have a car, we suggest renting one for the weekend. Your time here is best experienced with easy transportation at your fingertips so that you can explore the area – we’ll have plenty of recommendations ready for you when you arrive.
What should I bring?
It depends on what you want to do. Safe bet is to bring appropriate footwear for snow or rain or grass or mud and some gear you don’t mind getting dirty if you plan on stomping around outside (we recommend it). If you’d rather not go nude at The Lodge, think of bringing your bathing suit too. Cell phone calls from the property can be made once you activate WiFi calling on your phone… best to do this prior to arrival.
Who should I bring?
Bring a lover, bring a brother, we don’t care – just make it someone you actually like.